ISO 17100 – Translation Services Standard

Definition:
ISO 17100:2015 is an international standard developed by the International Organization for Standardization (ISO). It defines the resources and requirements necessary to provide high-quality translation services according to professional practices. Implementing ISO 17100 ensures that translators or translation companies meet international quality standards, guaranteeing clients the highest level of translation accuracy.

Applicability

ISO 17100 is suitable for:

  • Translation agencies without in-house translators.

  • Translation companies with employed translators.

  • Freelance translators collaborating with other professionals.

Resources Defined by ISO 17100

The standard defines two main types of resources:

  1. Human Resources:

    • Translators

    • Translation project managers

    • Reviewers

    • Proofreaders

  2. Technical Resources:

    • Tools and software required for high-quality translation

    • Secure handling and storage of documents

    • Translation technologies and project management systems

ISO 17100 Requirements

Key requirements include:

  • Pre-Translation Coordination: Collaboration between translator and client to ensure project success.

  • Minimum Translation Quality: Translations must meet minimum quality standards and undergo review by another qualified linguist.

  • Qualified Personnel: Translators, reviewers, and proofreaders must have appropriate academic or professional qualifications and sufficient subject-matter knowledge.

  • Client Feedback: Collect and evaluate client feedback on translation quality.

  • Data Protection: Safeguard confidential and sensitive information.

Translation Workflow According to ISO 17100

  1. Translation: Including self-review and error correction by the translator.

  2. Linguistic Review: Conducted by a second linguist.

  3. Specialized Review (Optional): Evaluates the translation’s suitability for its intended purpose and technical field.

  4. Proofreading and Final Verification

Benefits for Translators and Translation Companies

  • Demonstrates the ability to deliver high-quality translations consistently.

  • Ensures proper management and secure storage of translation files.

  • Expands client base and eligibility for contractual bids requiring quality management systems.

  • Reduces errors and client complaints through thorough review processes.

  • Promotes continuous professional development of the translation team.

  • Boosts staff morale and motivation by providing clear processes and quality standards.

  • Signals innovation and commitment to quality within the organization.

Benefits for Clients

  • Guarantees confidentiality of translated documents.

  • Enhances client trust and confidence in translation services.

  • Ensures use of qualified translators capable of delivering professional and accurate translations.

  • Provides assurance that translations comply with internationally recognized quality standards.

ISO 17100 thus ensures both translation quality and client satisfaction while supporting continuous improvement in translation services.

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