Administrative Governance
- Transparency and Disclosure
- Accountability and Responsibility
- Fairness and Protection of Stakeholder Rights
- Independence and Avoidance of Conflicts of Interest
- Risk Management and Internal Controls
- Compliance with Laws and Standards
Target Operating Model (TOM)
- Identifying core capabilities and value chains
- Service delivery model: Centralized / Decentralized / Shared Services
- Decision governance, policies, and escalation paths
- Data, dashboards, and performance metrics
Effective Governance Framework
- Board of Directors / Executive Committee and Committees (Review, Risk, Compliance)
- Approved and updated policies and procedures
- Periodic reports and governance dashboards
- Risk management and control framework COSO / ISO 31000
- Three lines of defense in compliance with ISO 9001 / COBIT
Implementation roadmap (12–18 months)
- Maturity assessment and gap analysis
- Design TOM and priority project roadmap
- Quick pilots for priority processes
- Gradual scaling and effective change management
- Governance execution via mini PMO and periodic reporting
- Continuous improvement and quarterly reviews
Quick wins within 90 days
- Formation of a Steering Committee (SteerCo) and governance charter
- Documenting priority processes and measuring cycle time
- Approval of Conflict of Interest Policy and Code of Conduct
- Training first-line leaders on RACI and performance measurement
- Initial governance and operations dashboards
Indicators and success metrics KPIs
Governance
Committee attendance, policy compliance, closure of critical risks
People
Employee satisfaction, training coverage, staff turnover
Operations
Cycle time, transaction cost, quality and SLA
Quality
Internal and external audit results and non-conformance
