ISO 29993:2017 is the international standard that specifies service requirements for the provision of learning services outside the formal education system. It provides an integrated framework to help learning service providers (LSPs) (e.g. training institutes, corporate training departments and independent consultants) design, develop, deliver and evaluate high-quality, learner-centered learning services.
The standard is based on three key pillars to ensure quality and effective learning:
- Learner-Centricity: Ensuring that the service design meets the specific needs and expectations of learners and sponsors.
- Service Design: Define clear and measurable content design requirements and learning objectives.
- Quality of Educational Services: Identify requirements related to the competence of trainers, the quality of learning materials, and the effectiveness of the learning environment.
Development Experts’ methodology to qualify you for ISO 29993
We provide a clear and controlled workflow to ensure your successful implementation of the Learning Services Quality System, starting with analysis and ending with achieving international recognition:
- Gap Analysis:
- We conduct specialized site visits to assess your current learning services design and delivery practices. The goal is to clearly identify the gaps between your current situation and ISO 29993 requirements (especially service requirements) to build an accurate development plan.
- Development team capacity building and training:
- We launch an intensive training plan to fully qualify your team. We focus on equipping development experts (Instructional Designers) and trainers with the skills to conduct needs analysis, design instructional content, and apply learner-centered learning methodologies.
- Documentation andService ModelDesign:
- We support your team in drafting and documenting all the essential elements of a learning quality management system. This includes the development of policies, procedures, needs analysis models, and trainer evaluation criteria in strict alignment with the international standard.
- Oversee the design and evaluation processes:
- To ensure operational readiness, we oversee the design and developmentphases of your first coursesand guide your team in implementing learning outcomes assessment and feedback mechanisms. This step is critical to ensure the effectiveness of the service.
- Donor Visit Finalization:
- We take care of the complete preparation for the certification visit. Our goal is to ensure that you pass the external audit with flying colors and achieve ISO 29993 accreditation.
The end result:
Partnering with Development Experts ensures that you don’t just get a certificate, you build an integrated quality system that increases the efficiency of your educational programs, increases learner satisfaction, and enhances your organization’s credibility in the global informal learning market.
