Quality and ISO Standards
We provide qualification and certification services for a number of ISO standards with the aim of achieving organizational excellence through adopting global quality standards and building a sustainable culture of continuous improvement.
Quality Culture
A set of values, beliefs, attitudes, and practices prevailing within an organization or society that focus on achieving quality in all operations, products, and services.
It reflects a collective commitment to continuous performance improvement, customer satisfaction, and compliance with international standards.
Definition of Quality
The extent to which a product or service meets the requirements and expectations defined by the beneficiary.
A set of characteristics and attributes that make a product or service capable of meeting beneficiaries’ needs and achieving their satisfaction.
Main Principles of Quality
User-based quality.
Product-based quality.
Process-based quality.
Importance of Quality for Beneficiaries
1
Achieving satisfaction and trust
2
Better value for money
3
Risk reduction
4
Enhanced user experience
Importance of Quality for Companies, Institutions, and Factories
1
Competitive advantage
2
Increased customer loyalty
3
Improved work environment
4
Higher productivity and reduced costs
5
Improved reputation and brand image
Quality Requirements
- Leadership and managerial commitment.
- Customer focus.
- Employee engagement.
- Continuous improvement.
- Process approach.
- Fact-based decision-making.
- Mutually beneficial supplier relationships.
Benefits of Quality
- Enhancing the organization’s competitive reputation.
- Reducing errors and costs.
- Achieving compliance with local and international standards.
- Increasing efficiency and productivity.
Quality Standards (ISO)
ISO 9001 – Quality Management System
The most well-known quality standard, focusing on quality management in organizations to ensure products and services meet customer expectations.
ISO 14001 – Environmental Management System
Helps organizations manage their environmental responsibilities by reducing negative impacts on the environment.
ISO 31000 – Risk Management System
Provides comprehensive guidelines for managing all types of risks an organization may face.
ISO 45001 – Occupational Health and Safety Management System
Specifies management system requirements to reduce occupational risks and improve employee health and safety.
ISO 19011 – Guidelines for Auditing Management Systems
Provides guidance on planning and conducting internal and external audits of management systems effectively.
ISO 27001 – Information Security Management System
Provides a framework for managing information security risks and protecting sensitive data.
ISO 29993 – Learning Services Outside Formal Education
Focuses on non-formal educational services, such as training courses and professional programs, ensuring their quality and efficiency.
ISO 37001 – Anti-Bribery Management System
Helps organizations prevent fraud and bribery, ensuring preventive mechanisms are in place to enhance transparency and accountability.
ISO 8000 – Data Quality Management
Sets standards to ensure organizational data is accurate, reliable, and consistent, improving operational efficiency and decision-making.
ISO 16363 – Digital Preservation Management
Provides standards for auditing and certifying trusted digital repositories dedicated to long-term preservation of digital data and information.
ISO 56002 – Innovation Management System
Provides a framework for establishing and implementing an effective innovation management system, from idea generation to value creation.
ISO 56005 – Innovation Integration in Planning
Explains how to apply tools and techniques to integrate innovation into innovation management systems.
ISO 26000 – Social Responsibility
Offers guidance to organizations on operating in a socially responsible manner by contributing to community health and well-being.
ISO 20400 – Sustainable Procurement
Provides guidelines on integrating sustainability (social, environmental, and economic) into organizational procurement processes.
ISO 22000 – Food Safety Management System
Designed for businesses in the food sector, covering the entire food supply chain from farm to table to ensure product safety.
ISO 50001 – Energy Management System
Helps energy-intensive factories and companies improve energy efficiency, lowering costs and reducing carbon footprint.
ISO 13485 – Medical Devices Quality Management System
Defines quality management requirements for organizations involved in the design, development, production, installation, and servicing of medical devices.
ISO 29990 – Learning Services for Education and Training
A system supporting transparency and global standards in non-formal education and training services.
ISO 55001 – Asset Management System
Essential for factories and companies relying on physical assets (machines, equipment, buildings), helping optimize asset value and reduce operational costs.
ISO 39001 – Road Traffic Safety Management System
Suitable for companies with large fleets; helps reduce traffic accident risks by improving road safety management within organizations.
ISO 30401 – Knowledge Management System
Helps organizations establish and implement effective knowledge management to preserve expertise, facilitate knowledge sharing, and enhance productivity and innovation.
ISO 10002 – Customer Complaints Management System
Provides a framework for systematically handling customer complaints, restoring customer trust, and turning negative feedback into opportunities for improvement.
ISO 44001 – Collaborative Business Relationship Management
Essential for organizations with complex supply chains; focuses on protecting goods and assets from security risks (theft, sabotage, terrorism), reducing operational risks and ensuring business continuity.
ISO 17100 – Translation Services Management
The global reference standard for professional translation services, specifying requirements to ensure high-quality translation delivery.
ISO 30405 – Human Resource Management – Recruitment Guidelines
Offers best practice guidance for recruitment, helping organizations design fair, effective, and transparent hiring processes to attract top talent.
ISO 20671 – Brand Evaluation System
Provides a framework for assessing brand strength and value, supporting brand development strategies to increase market value.
ISO 37301 – Compliance Management System
Ensures organizations comply with laws, regulations, and ethical standards, fostering a culture of compliance, reducing legal/financial risks, and strengthening reputation.
ISO 22716 – Good Manufacturing Practices for Cosmetics
Defines requirements for ensuring the safety and quality of cosmetic products from production through packaging, ensuring high standards of hygiene and control.
ISO 28000 – Supply Chain Security Management System
Focuses on protecting goods and assets from security threats such as theft, sabotage, or terrorism, reducing operational risks and ensuring business continuity.
ISO 14064 – Greenhouse Gas Measurement (GHG)
Helps organizations measure and quantify their greenhouse gas emissions and develop reduction plans, important for environmental responsibility.
ISO 46001 – Water Efficiency Management System
Provides a framework for reducing water consumption and improving efficiency.
ISO 20121 – Sustainable Event Management System
Ensures events are managed in an environmentally, socially, and economically sustainable way.
ISO 22716 – Good Manufacturing Practices for Cosmetics
Specifies requirements for safe and quality production, packaging, and distribution of cosmetic products.
